Warranty terms

Fornello products come with a 2-year warranty as standard. Register your product and you get 1 extra year of warranty: 3 years of warranty in total.

We stand behind our products. If something is wrong, we fix it, no hassle.

How does the warranty work?

• 2-year warranty. Applies automatically to every Fornello product you buy. You don't have to do anything.
• 3-year warranty. Scan the QR code in your recipe book or on the packaging, or go to our warranty registration page. Enter your first name, email address, order number and product, and you will receive a confirmation by email. It's that simple. Your warranty period is extended by 1 year.

The warranty period runs from the original date of purchase. If you receive a replacement product, the period does not start again: the remaining warranty simply continues.

What does the warranty cover?

If your product doesn't work as it should because of a manufacturing or material defect, we will sort it out for you. Repair, replacement or a refund: we'll work out together what suits best.

In addition to our own warranty, as a consumer you always keep the statutory protection the law gives you. This warranty never limits those rights.

What is not covered?

We like to be honest about this too. The warranty does not cover:

• Damage caused by use that differs from the manual
• Damage caused by incorrect cleaning (for example the dishwasher, abrasive cleaners or water that is too hot)
• Normal wear and tear from use
• Cosmetic damage (small scratches, discolouration) that does not affect how the product works
• Damage caused by dropping, knocks or other mechanical damage after delivery
• Opening, dismantling or modifying the product yourself
• Parts that are subject to wear through normal use (consumable parts)*

*Have a question about a part? Just get in touch, we'll help you out.

A problem? We're happy to help.

Send an email to support@fornello.eu or message us on WhatsApp at +31 346 715 865. Tell us what's going on, add a photo or video if that helps, and we'll find a solution together.

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Formal warranty terms

Fornello warranty terms, version 2.0, August 2026.
Applicable to products sold by Fornello B.V. (hereinafter: Fornello), Lindenlaan 36, 3737 RD Groenekan, the Netherlands. Chamber of Commerce (KvK) number 42009445, VAT number NL869268156B01.

Article 1 - Warranty period

1.1 All Fornello products carry a warranty period of 24 months (2 years) from the original date of purchase.

1.2 The warranty period is extended to 36 months (3 years) if the consumer registers the product via the QR code in the supplied recipe book or on the packaging, or via our warranty registration page. Registration requires entering the first name, the email address used for the purchase, the order number and the product concerned. After successful registration, the consumer receives a confirmation by email. This confirmation serves as proof of registration.

1.3 If a replacement product or part is provided under the warranty, the warranty period does not start again. The remaining warranty period of the original product continues.

Article 2 - Scope of the warranty

2.1 Fornello warrants that, under normal use and maintenance, the product is free from manufacturing and material defects during the warranty period referred to in Article 1.

2.2 If a defect is covered by the warranty, Fornello will, at its own discretion, repair or replace the product or refund (part of) the purchase price.

2.3 This warranty is without prejudice to the consumer's statutory rights under Dutch civil law (non-conformity, Article 7:17 et seq. of the Dutch Civil Code) and applicable European consumer legislation. The consumer can invoke his or her statutory rights at any time.

Article 3 - Exclusions

3.1 The warranty does not apply to damage or defects caused by:

1. use or installation that is not in accordance with the supplied manual or instructions;
2. cleaning in a way that differs from the cleaning advice in the manual, including the use of a dishwasher, abrasive cleaning agents or water that is too hot;
3. normal wear and tear resulting from use;
4. purely cosmetic damage (including scratches, stains or discolouration) that does not affect the functionality of the product;
5. mechanical damage resulting from dropping, knocks or other external forces after delivery;
6. the consumer opening, dismantling or modifying the product themselves;
7. unauthorised repairs or modifications by third parties;
8. parts that are subject to wear through normal use (consumable parts).

Article 4 - Claims procedure

4.1 To make a warranty claim, the consumer contacts Fornello customer service via support@fornello.eu or +31 346 715 865.

4.2 When making a warranty claim, the consumer must demonstrate that the product was purchased from Fornello (or from a reseller authorised by Fornello), preferably by providing proof of purchase or an order number.

4.3 Fornello may request photos, videos or a further description of the defect.

Article 5 - Applicable law

5.1 These warranty terms are governed by Dutch law.

5.2 Disputes may be submitted to the competent Dutch court.